Frequently asked questions
Pets, laundry, leases, maintenance, and payments — the things renters ask us most.
Do you allow pets?
Yes, Cats & Dogs Both Welcome!
Do you have a maintenance staff?
Yes. We pride ourselves on having the best maintenance staff around, with 24/7 online access to submit maintenance requests as well as 24/7 emergency maintenance.
Do the units have laundry hookups?
Yes. Every home has a laundry closet with washer and dryer hookups. The machines themselves are not supplied, so you will bring your own — but you are not sharing a laundry room or hauling loads across town.
What are your lease term options?
Lease terms for the Winchester property are being finalized. Reach out and tell us the dates you need — we will let you know what we can accommodate.
What forms of payment do you accept?
All of our business is 100% online. Payments, work order requests, document signing, and other communications are all handled through the resident portal.
Are co-signers required?
This is a case-by-case situation. We have a co-signer form on our website under Forms.
What is the utility set up?
Your lease will outline the utilities you are responsible for under the Utilities section. Specific providers and which utilities are included on Westside Drive will be confirmed before leases are signed.
Is my ledger showing just my amount due or the whole unit?
All ledgers are joint ledgers, so roommates share an account and will always be able to see the full amounts due on the account.
Is your lease a joint lease?
Yes, our leases are joint leases and each party signs the same lease.
How do move-ins work? Where do I get my keys?
Once your home is ready we will reach out and let you know. At that time we will send instructions for picking up your keys.
How far is Winchester from Lexington?
Winchester is about 18 miles east of Lexington on I-64 — roughly a 20 to 25 minute drive to downtown Lexington and about 15 minutes to the Hamburg shopping area.
How do I apply?
Call or text 859-533-6599, email Ashley@ukmvp.com, or send a message through our contact form. Applications, lease signing, and payments are all handled online.
Still have a question?
Call or text 859-533-6599, or send us a message and we will get back to you.